City going paperless: Sign up for emailed City accounts before 31 December 2025
13 February 2025
The City has been driving a paperless billing campaign for many years and more than 430 000 accounts are currently being sent via email. In an effort to move almost all accounts to emailed bills, the City will no longer send printed bills via the South African Postal Service after 31 December 2025. Residents who do not have access to email can contact the City’s Call Centre for assistance.
‘We’ve made a lot of progress over the years with reducing the number of bills we print and send via the postal service, however we are stepping up our efforts to switch to emailed accounts. We’ve made it very easy to switch. Business and residential account holders are asked to merely send an email or SMS with their account number and email address to request an emailed account and to do so before 31 December 2025. After this date, the City will be going paperless. Importantly, all account holders with no email access will be assisted and they are advised to call the City’s Call Centre so that we know about them and can help them.
‘It is very important to reduce the risk with the South African postal service and bills not being delivered. Emailed accounts also make it easy for account holders to keep track of their bills, and use the accounts for proof of residence. Saving on printing and postage also contributes to a more financially and environmentally sustainable organisation,’ said the City’s Mayoral Committee Member for Finance, Councillor Siseko Mbandezi.
Published by:
City of Cape Town, Media Office
